1. Introduction
   Welcome to Healio Pharma (“we”, “our”, “us”).

This Privacy Policy explains how Healio Pharma (“Company”) collects, uses, stores, and protects your information when you visit healiopharma.com (“Service”).

By accessing or using the Service, you agree to this Privacy Policy and our Terms & Conditions.
If you do not agree with any part of this Policy, please discontinue using the Service.

We are committed to protecting your privacy and using your data responsibly to improve your experience.

2. Definitions
SERVICE
The healiopharma.com website operated by Healio Pharma.

PERSONAL DATA
Any information about an identifiable individual (e.g., name, phone, address).

USAGE DATA
Data automatically collected during your visit (e.g., device type, browser, IP, time spent).

COOKIES
Small files stored on your device to enable features and analytics.

DATA CONTROLLER
Healio Pharma is the Data Controller of your information.

DATA PROCESSORS / SERVICE PROVIDERS
Third parties we work with to process data and provide services.

DATA SUBJECT / USER
You — the individual using our Service.

3. Information We Collect
We collect data to provide, improve, and secure our Service.

4. Types of Data Collected
A) Personal Data
When using our Service, you may provide the following:

Name
Email address
Phone number
Shipping/billing address
State, City, PIN Code
Cookies & tracking data
We may use your Personal Data to send:

Order updates
Important service information
Marketing or promotional content (you may opt out anytime)

B) Usage Data
Automatically collected information may include:

IP address
Browser type
Device type
Pages visited
Date/time of visit
Time spent on pages
Device identifiers
Diagnostic analytics

C) Location Data
If enabled on your device, we may collect location details to improve delivery accuracy and website experience.

D) Tracking & Cookies
We use cookies and tracking technologies to:

Improve website performance
Store your preferences
Deliver personalized content
Analyze usage behavior
You can disable cookies through your browser settings, but some features may not function properly.

E) Additional Data (Optional)
We may collect additional information only if provided by you voluntarily for verification, customer support, or regulatory compliance.

5. How We Use Your Data
Healio Pharma uses your data to:

0.1 Provide and maintain the Service
0.2 Process and deliver your orders
0.3 Notify you of order updates or changes
0.4 Offer customer support
0.5 Improve website performance and user experience
0.6 Monitor security and prevent fraud
0.7 Send offers and product updates (if subscribed)
0.8 Enforce our legal and policy obligations
0.9 Personalize your experience
0.10 Maintain account information
0.11 Improve product recommendations
0.12 Comply with regulatory requirements
0.13 Any additional purpose with your consent

6. Data Retention
We retain your Personal Data only as long as necessary:

To fulfill orders
For legal and regulatory compliance
To resolve disputes
To improve service functionality
Usage Data may be retained longer for analytics and security purposes.

7. Transfer of Data
Your information may be stored on servers located outside your state or country.

By using our Service, you consent to such transfers.
We ensure all reasonable measures are taken to protect your data under this Privacy Policy.

8. Disclosure of Data
We may disclose your information:

A) Legal Requirements
To comply with:

Court orders
Government requests
Applicable laws
B) Business Transactions
In the case of:

Merger
Acquisition
Asset transfer
C) With Third Parties
For:

Payment processing
Courier & delivery partners
Marketing services
Analytics partners
Customer support tools
D) Protection
If necessary to protect:

Rights and property of Healio Pharma
Safety of customers
Security of the Service

9. Security of Data
We use industry-standard security measures; however, no online method is 100% secure.
We strive to protect your information but cannot guarantee absolute security.

10. GDPR Rights (EU Users)
If you are in the EU/EEA, you have the right to:

Access your personal data
Request correction or deletion
Restrict processing
Object to processing
Request data transfer
Withdraw consent
For requests, contact: mail-pharmahealio@gmail.com

11. CalOPPA Compliance (California Users)
Users may browse anonymously
Privacy policy is publicly accessible
Policy changes will be updated on this page
Users may update their information by emailing us
We honor “Do Not Track” settings.

12. CCPA Rights (California Users)
You may request:

What personal data we collect
Deletion of your data
Categories of third parties we share data with
Healio Pharma does not sell user data for monetary gain.

For requests: mail-pharmahealio@gmail.com

13. Service Providers
We may employ third-party companies for:

Shipping & delivery
Payment processing
Email marketing
Analytics
Website hosting
Ad remarketing
They only access your data to perform assigned tasks.

14. Analytics
We use analytics tools (e.g., Google Analytics, Meta Pixel) to understand user behavior and improve the Service.

15. CI/CD Tools
We may use automation tools for website maintenance and development.

16. Behavioral Remarketing
We may advertise to users who visited our website through ads on:

Google
Facebook
Instagram
Other platforms
Cookies help deliver relevant ads.

17. Payments
Payments are processed through secure third-party gateways (e.g., Razorpay, PayU).
We do not store your card details.

18. Links to Other Sites
External links on our website may lead to third-party websites.
We are not responsible for their content or privacy practices.

19. Children’s Privacy
Our Service is not intended for individuals under 18.
We do not knowingly collect information from minors.

20. Changes to This Privacy Policy
We may update the Policy occasionally.
Changes become effective once posted on this page.

21. Contact Us
For questions or concerns, reach us at:

Healio Pharma
📧 Email: mail-pharmahealio@gmail.com
📞 Phone: +91 79728 92971