1. Order Processing Time
We dispatch 100% of orders within 1–2 business days from our warehouse.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeframes
Fast Shipping
Gujarat: 3–4 business days after dispatch
All Other States: 4–6 business days after dispatch
Standard Shipping
Gujarat: 5–6 business days after dispatch
All Other States: 6–8 business days after dispatch
Shipping timelines may vary slightly during festivals, peak periods, or unforeseen courier disruptions.

3. Order Tracking
Once your order is shipped, you will receive:

A tracking number
A tracking link to follow the shipment in real-time
If you do not receive this email, you can request tracking details by contacting:
📞 +91 79728 92971
pharmahealio@gmail.com

4. Delivery Charges
Shipping charges may vary depending on:

Delivery location
Selected shipping type
Order weight/quantity
Please refer to the Order Summary at checkout for final shipping costs.

5. Failed Delivery Attempts
A failed delivery may occur if:

The shipping address is incorrect
The customer is unavailable to receive the package
The customer refuses delivery
In such cases, the package will be returned to us, and the return shipping cost will be deducted from the refund amount.

6. Our Delivery Partners
We ship through trusted courier partners, including:
DTDC, Delhivery, Xpressbees, Blue Dart, Ekart, Shadowfax, India Post, and others based on service availability in your area.

7. Upon Receiving Your Order
Please inspect your parcel at the time of delivery.

If the package appears:

Damaged
Tampered
Incomplete
You must refuse delivery or sign as “Damaged” and contact us immediately on the same day so we can assist you.

8. Bank Holidays
Deliveries are not made on bank holidays. Orders processed during this time will be delivered on the next working day.

9. Contact Us
For shipping-related questions or support:

Healio Pharma
📞 +91 79728 92971
📧 support@healiopharma.com